In the name of ALLAH, the most beneficient, the most merciful

Business and Technical English Writing (ENG201)

Multiple Choice Questions (MCQs)

Objective Questions

  1. Feedback can come in the form of ________.

    1. Environmental noise
    2. Nonverbal communication only
    3. Verbal and nonverbal listener responses
    4. Verbal communication only
  2. ________ stems from a sincere you-attitude. It is not merely politeness with mechanical insertion of 'please' and 'thank you', but applying socially accepted manners is also a form of it.

    1. Courtesy
    2. Coherence
    3. Consideration
    4. Complete
  3. Select the right option to fill in the blank.
    My brother likes maths ________ he doesn't like history.

    1. but
    2. rather
    3. or
    4. because
  4. Everyone on the bus ________ annoyed by the little boy running up and down the aisle.

    1. was
    2. were
  5. Which change can make the sentence correct?
    "Both an essay and a paragraph is required for successful graduation."

    1. Change "is" to "are"
    2. Change "is" to "will being"
    3. Change "is required" to "would have been requiring"
    4. Change "is required" to "had requiring"
  6. Choose the correct option from the following.
    Letters of ________ are typically related to employment, admissions to institutions of higher education or scholarship eligibility.

    1. references
    2. inquiry
    3. recommendation
    4. job application
  7. Which of the following you shoild avoid when you are responding to a claim and your company is at fault?

    1. Keeping lines of communication open
    2. Making a big apology
    3. Acknowledging receipt of customer's claim
    4. Sympathizing with the customer's inconvenience
  8. Which of the following is not a part of indirect plan for bad news messages?

    1. A buffer
    2. A clear statement of the bad news
    3. A clear, diplomatic statement of the negative decision
    4. A helpful, friendly, and positive close
  9. Oral communication is also known as ________.

    1. non-verbal communication
    2. face-to-face communication
    3. impersonal communication
    4. verbal communication
  10. The readers perform the tasks of locating, understanding, and using information in many ways while reading a business document.

    1. False
    2. True
  11. Why important observations, suggestions, or objections should be written?

    1. To persuade the reader
    2. To create permanent records
    3. To make communication more effective
    4. All of the given
  12. Which of the following can be achieved by expressing ideas logically and in a specific pattern?

    1. Clarity
    2. Coherence
    3. Conciseness
    4. Accuracy
  13. Which of the three components is part of the human communication process?

    1. Feedback, message, critiguing
    2. Message, recording, feedback
    3. Message, noise, feedback
    4. Noise, feedback, jargon
  14. Fill in the gap by adding suitable transitional word.
    Phil was not thirsty: ________, he drank five glasses of water.

    1. however
    2. moreover
    3. furthermore
    4. thus
  15. Accuracy, which is the careful conforming to truth or fact, has three main aspects which include document accuracy, stylistic accuracy and ________.

    1. technical
    2. structural
    3. contextual
    4. grammatical
  16. Fill in the gap by adding suitable transitional word.
    Karenis rich; ________, her cousin Kate is poor.

    1. therefore
    2. however
    3. otherwise
    4. on the contrary
  17. Which of the following guidelines does not ensure completeness in a message?

    1. Provide all necessary information.
    2. Eliminate wordy expressions.
    3. Answer all questions asked.
    4. Give something extra, only when desired.
  18. Which of the following statements is part of persuasion in oral presentation?

    1. To explain a process of some topic
    2. To inform the audience of some new theory of learning
    3. To explain the marketing strategy
    4. Gaining willing acceptance of an idea
  19. It is better to state your document's objective at/in the ________.

    1. end
    2. beginning
    3. middle
    4. last line
  20. What is the main purpose of seven C's business communication?

    1. To communicate easily and effectively with your readers
    2. To improve non verbal skills
    3. To avoid unnecessary repetition
    4. To eliminate personal view
  21. Solicited and unsolicited are types of ________.

    1. memos
    2. informal reports
    3. letters
    4. formal reports
  22. ________ is considered to be the best attitude in business environment.

    1. We-attitude
    2. You-attitude
    3. I-attitude
    4. None of the given
  23. To improve organizational communication, ________ need to recognize and overcome communication barriers.

    1. subordinates
    2. directors
    3. managers
    4. employers
  24. A good technical communication is ________.

    1. accurate
    2. clear
    3. concise
    4. all of the given
  25. Mark the statement as true/false.
    The paragraph is one of the most powerful instruments of coherence.

    1. True
    2. False
  26. Kareem is rich; ________, his cousin Kate is poor.

    1. but
    2. and
    3. so
    4. however
  27. Generally speaking, in business we communicate ________.

    1. only to persuade
    2. only to entertain
    3. to both persuade and inform
    4. only to inform
  28. A clear problem statement and a preliminary outline play an important part in cultivating document accuracy.

    1. True
    2. False
  29. Phantom readers are called ________ readers.

    1. fake
    2. unnamed
    3. named
    4. original
  30. Which one of the following establishes a series of observations and emphasizes each element?

    1. Exemplification
    2. Analysis
    3. Enumeration
    4. Comparison and contrast
  31. Word choice plays a major role in ________. You should use directly worded sentences to promote this type of clarity.

    1. structural clarity
    2. stylistic clarity
    3. technical clarity
    4. contextual clarity
  32. Which 'transitional word' is used to show 'comparison and contrast'?

    1. in other words
    2. at the same time
    3. especially
    4. conversely
  33. Stylistic accuracy is one of the main aspects of written accuracy.

    1. False
    2. True
  34. I ________ your gift if you let me pay for my lunch.

    1. except
    2. accept
  35. The concept of time is ________ specific.

    1. space
    2. location
    3. culture
    4. person
  36. An underlying goal of all technical and scientific writing is to get the reader to trust the writer's ________.

    1. credibility
    2. authority
    3. authenticity
    4. honesty
  37. Which of the following sentences contains figurative expression?

    1. She was a good team player.
    2. She presented good leading skills.
    3. Her work in groups was exemplary.
    4. She could be called the spark plug of the group.
  38. In the communicationprocess, a receiver is ________.

    1. A message pathway
    2. Message interference
    3. The person who encodes an idea
    4. The person who decodes a message
  39. Don't worry what other people think ________.

    1. just take no note of them
    2. just take no sign of them
    3. just take no hint of them
    4. just take no notice of them
  40. The ________ of the message contents for both the sender and receiver ensures success.

    1. exactness
    2. wordiness
    3. thoughtlessness
    4. recklessness
  41. Identify the most concise statement from the given options.

    1. We appreciate the confidence you have reposed in us.
    2. We appreciate your confidence.
    3. We want to tell you that your confidence is appreciated.
    4. Your confidence is appreciated by us.
  42. Fill in the blank with appropriate option to ensure concreteness.
    The contract ________.

    1. had a requirement of 2 years
    2. required 2 years
    3. has a requirement of 2 years
    4. require 2 years
  43. Communicating concretely does not mean being ________.

    1. vague and general in one's writing
    2. direct and explicit in one's writing
    3. specific and definite in one's writing
    4. All of the given
  44. Which one of the following is TRUE in business or professional world?

    1. We should let the company just run smoothly and see where it gets without setting the objective.
    2. Nothing runs without a plan and a plan cannot run without having its objetives set.
    3. Stating the objective at the very outset can de-motivate the leaders and their teams if they fail to achieve the desired goals
    4. All of the given
  45. Courtesy means not only thinking about receiver but also valuing his ________.

    1. Feeling
    2. Proposal
    3. Goodwill
    4. All of the given
  46. Complex readers are the readers who may use your communication after months or even years later.

    1. True
    2. False
  47. ________ accuracy refers to the proper coverage of your topics in appropriate detail.

    1. Document
    2. Stylistic
    3. Technical
    4. All of the given
  48. While writing a document ________ is written at the begning of the document.

    1. personal detail
    2. statement of objective
    3. experience
    4. educational qualificaltion
  49. A ________ is a suggestion separate from usual defination of a word.

    1. denotation
    2. description
    3. connotation
    4. specification
  50. Which of the following is synonymous to 'implicit'?

    1. unambiguous
    2. hidden
    3. precise
    4. specific
  51. ________ use their voices (pitch, rhythm, stress) and bodies to communicate their message.

    1. Writers
    2. Speaker
  52. Using specific facts and figures helps in securing the ________ of a message.

    1. conciseness
    2. concreteness
    3. consideration
    4. clarity
  53. While writing a document, include extensive explanations of your conclusions if your audience ________.

    1. has a trust relationship with you
    2. does not consider you an expert
    3. is easily convincible
    4. considers you credible
  54. When you turn your ideas into a message, you are the ________.

    1. receiver
    2. encoder
    3. decoder
    4. analyzer
  55. The reactions of a colleague or a prospective customer to an incomplete answer are likely to be ________.

    1. unfavorable
    2. furious
    3. upset
    4. violent
  56. Documents that are meant to 'enact' something include authorizationmemoranda and ________.

    1. resumes
    2. acceptance letters
    3. recommendation letters
    4. inquiry letters
  57. Briefing, goodwill, information and report are part of ________ speaking.

    1. informative
    2. public
    3. analytical
    4. persuasive
  58. Effective business communication is not ________.

    1. audience-focused
    2. purpose-driven
    3. writer-focused
    4. concise
  59. The performance of our players was rather ________.

    1. worst than I had expected
    2. bad as I had expected
    3. worse than I had expected
    4. worse than expectation
  60. ________ is not one of the 7 C's of communication.

    1. Character
    2. Clarity
    3. Conciseness
    4. Correctness
  61. Creativity is a measure of your believability based on how much trust you evoke and how reliable you are.

    1. True
    2. False
  62. Written language is more ________ and generally follows a standardized grammar, structure, organization, and vocabulary.

    1. restricted
    2. free
  63. Courtesy means only thinking about receiver and not valuing his feelings.

    1. True
    2. False
  64. Which of the following statements is more 'Vivid'?

    1. This is a long better
    2. The length of the letter doesn't meet your claim.
    3. This letter is three times as long as you said it would be
    4. All of the given
  65. ________ accuracy depends on the writer's conceptual mastery of the subject and its vocabulary, as well as on his or her ability to analyze and shape data with a minimum of distortion.

    1. Stylistic
    2. Document
    3. Technical
    4. Grammatical
  66. Common implicit goals are to establish a relationship, create trust and establish credibility, and ________.

    1. give instructions
    2. persuade the reader
    3. document actions
    4. to enact
  67. Readers consisting of diverse groups with widely varying backgrounds and responsibilities can be named ________ readers.

    1. Primary
    2. Complex
    3. Phantom
    4. Future
  68. Choose the correct option for the following wordy expression.
    ________is a short, familiar and conversational word for 'have need for'.

    1. Desire
    2. Need
    3. Soon
    4. Because
  69. If a memo is typed by a person other rhan the memo writer, ________ should be used.

    1. a company logo
    2. a personal stamp
    3. reference initials
    4. signature line
  70. Which type of letter can be used as a legal document to show the transaction between the customer and vendor?

    1. Order letter
    2. Transmittal letter
    3. Request letter
    4. Inquiry letter
  71. When your letter extends onto a second page you should use ________ for the second page.

    1. Plain Paper
    2. plain or colored paper
    3. colored paper
    4. letterhead
  72. During the purpose of the document helps the writer to ________.

    1. establish a channel and medium
    2. focus on the content
    3. respond to the audience
    4. All of the given
  73. Identify the statement which should NOT be included in 'NECESSARY DETAILS' section of a positive message.

    1. Provide buffer statement.
    2. Satisfy reader's information needs.
    3. Reinforce positive tone.
    4. Emphasize positive aspects of the news.
  74. A ________ sentence expresses one independent clause and one or more dependent clauses.

    1. compound
    2. single
    3. complex
    4. simple
  75. While communicating, do not leave your audience in ________.

    1. appreciation
    2. doubt
    3. awe
    4. wonder
  76. Communication that seems inconsequential can become very imprtant if information it contains is ________.

    1. inappropriate but grammatically correct
    2. complete and effective
    3. full of facts and business jargons
    4. concise but incomplete
  77. Choose appropriate preposition to fill in the blank:
    Did the doctor look ________ your leg?

    1. over
    2. through
    3. at
    4. on
  78. If you expect your audience to ________ withyou, use a struct that focuses attention on conclusion.

    1. argue
    2. confront
    3. disagree
    4. agree
  79. Choose the correct option from the following:
    ________ share a general document architecture, which is usually modified to suit specific circumstances.

    1. Proposals
    2. End matter
    3. Introduction
    4. Report
  80. Recommenders must be ________ people.

    1. respectable
    2. notorious
    3. wealthy
    4. worthless
  81. Choose the best option:
    Usually technical-information letters announce ________.

    1. list of the urgent tasks
    2. company's procedures
    3. technical information
    4. information for the customers
  82. The purpose of ________ is to get the meaning from your head accurately to the reader.

    1. clarity
    2. coherence
    3. conciseness
    4. unity
  83. ________ includes Doctoral dissertions, scholarly articles, top-level government agreements etc.

    1. Formal writing
    2. Informal writing
    3. Conventional writing
    4. Prosaic writing
  84. Choose the correct option from the following:
    An Order letter is also known as a ________ or purchase order letter. It begins the paper trail of a specific purchase.

    1. OL
    2. LO
    3. PO
    4. OP
  85. An effective oral presentation is carefully planned with your objectives in mind and pays close attention to the ________.

    1. Demands of your audience
    2. Reader questions
    3. Professional objectives
    4. None of above
  86. ________ carry out the decisions that have been made.

    1. Implementers
    2. Decision makers
    3. Advisors
    4. All of the given
  87. ________ can be achieved if the document is theoretically accurate and represents the subject very well.

    1. Document Accuracy
    2. Stylistic Accuracy
    3. Technical Accuracy
    4. Structural clarity
  88. Choose the correct option from the following: The seven C’s apply to ________.

    1. Both written and oral communications
    2. Only oral communication
    3. Only written communication
    4. None of above
  89. True courtesy involves being aware not only of the perspectives of others, but also their ________.

    1. mood
    2. emotion
    3. feelings
    4. tone
  90. Which of the following can be defined as follows? “It is not merely politeness with mechanical insertion of ‘please’ and ‘thank you’, rather it is politeness that grows out of respect and concern for others.”

    1. Clarity
    2. Courtesy
    3. Consideration
    4. Credibility